Privacy Policy
Last updated: January 2026
1. Introduction
Deepnav Health (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and healthcare navigation services.
2. Information We Collect
We collect information that you voluntarily provide when contacting us through WhatsApp or email, including:
- Personal identification information (name, phone number, country)
- Healthcare-related information you choose to share (conditions, concerns, medical history)
- Any information you voluntarily share through direct communication with our team
- Communication records between you and our team
This website does not collect medical documents through forms or uploads. Information is shared only through direct communication channels such as WhatsApp or email.
3. How We Use Information
We use your information to:
- Understand your healthcare needs and provide navigation support
- Communicate with you about healthcare options and next steps
- Coordinate with healthcare professionals as needed with your consent
- Improve our services and user experience
4. Medical Information
Medical information you share with us is handled with strict confidentiality. We do not share your medical information with third parties without your explicit consent, except as required for healthcare coordination purposes that you have requested.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction.
6. Third Party Services
We may use third-party services for website hosting, communication, and data storage. These services are selected with consideration for data protection standards. We do not sell your personal information to third parties.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for future communications
8. Contact
If you have questions about this Privacy Policy or your information, please contact us through our contact page.